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Developer: Awesome Support

Version: 2.1.1 report oudated

Updated: 07 August 2020

File status: Original. We don't give support or updates on this item.

File name: awesome-support-time-tracking-2.1.1.zip

awesome support time tracking invoicing 2.1.1

Integrated time tracking and invoicing - there's nothing else like it! read more

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Do you routinely bill or invoice your customers for the time spent on a ticket? If so, you need our Time Tracking and Invoicing add-on. It allows you to track time spent on tickets at the most granular level possible while also reporting at the Client and Agent levels. In fact, there is no other WordPress Helpdesk and Support plugin that offers such a broad array of features, functions, and flexibility combined with very tight integration into a time-and-billing module.

Benefits

Capture the true time spent responding to tickets with the automatic timer
Remove the need to use multiple systems to track tickets and time separately – do it all from one console
Accurately generate invoice amounts for use with your billing system
View reports of time spent on each ticket or spent by each agent
Export invoicing files for use with any client billing system
Capture the cost of providing support even if you don’t charge your customers for your agents time.

Features

With this add-on you can:

Automatically record the time spent on each reply to a ticket. The timer starts when the ticket is open in the agent’s browser and stops when the reply button is clicked.
Specify a minimum amount of time for each time event (eg: 5 mins or 15 mins)
Set billing rates at the agent, client and ticket levels
Create an invoice file to be downloaded in the commonly used CSV format.
Configure which agents can participate in billing the clients
Manually enter time for each reply
Sort and filter time entries in a separate detailed time-log screen
Permit administrators to adjust time after-the-fact
Run 4 different time based reports:
- The Agent Report shows the amount of time each agent has spent on tickets for the specified time period. It is a detailed report – showing each individual time log entry for each agent.
- The Client Report shows the time spent on each client. It is a detailed report showing each individual time log entry
- The Ticket Report shows the time spent on each ticket. Every time log entry is shown for each ticket in the selected date range.
- The invoice report shows the time spent by each agent that has not yet been invoiced
Run multiple timers on multiple tickets simultaneously

If your business depends on accurately tracking the time your agents spend on each ticket then this module will fill a critical need in your business operations. Or if you would just like to capture the cost of providing support for each client then this add-on is the perfect fit.

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How to download awesome support time tracking invoicing 2.1.1

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How to install awesome support time tracking invoicing 2.1.1

After click Download button above, you’ll get codecanyon-advanced-google-maps-plugin-for-wordpress-5.8.0.zip. Normally, you have to unzip codecanyon-advanced-google-maps-plugin-for-wordpress-5.8.0.zip, then find the installable sub-zip to upload to your server or your Wordpress admin area. But there are times you don’t have to do that if there is no sub-zip files inside codecanyon-advanced-google-maps-plugin-for-wordpress-5.8.0.zip, e.g there is only one folder inside codecanyon-advanced-google-maps-plugin-for-wordpress-5.8.0.zip.