This add-on helps you to easily manage multiple tickets that are related to the same issue. Product recalls, persistent software bugs and major project implementation milestones are just some of the types of issues that this add-on can help you handle with ease.
Larger support operations can easily receive multiple support tickets related to the same problem, especially if its a new issue. Managing multiple tickets that are all about the same problem can easily become a problem itself. Imagine having to update 10, 100 or even 500 tickets just to give them all the same status update? Under this kind of a scenario wouldn’t it be great if you could create a group of tickets and manage the group as a single entity?
Well, that’s precisely what this add-on for Awesome Support does!
Here are a couple of scenarios where you might want to manage certain tickets as a group:
You release a new version of your software and you start to get reports of an issue with a particular version of Windows. Soon, multiple tickets start to arrive with similar issues. With this add-on you can assign each ticket the same ISSUE NUMBER. You can then add comments to the issue which will automatically update the clients on all associated tickets including sending emails to agents and users.
Lets say you run a business that sells food and you’re faced with a contamination issue where you have to recall certain products. Each support ticket that comes in will be assigned an issue number and any comments made on the issue will automatically flow through to all the associated tickets. When an issue is closed all associated tickets are automatically closed.
Hi, My membership renewed via paypal. Got the receipt and everything. Go to download an update and it says account is expired. I go to the account. It shows the
There is no files to download
Hi there, May I know whether the Static Site Pro can be updated to the last version (188.8.131.52)? It is currently still 184.108.40.206 on this site. Thanks! https://simplystatic.com/changelogs/
I have installed this plugin before on other sites and it worked ok. But on a new site it’s taking me directly to the License settings. I managed to create
this theme shows that it is not activated in the admin dashboard. Will not allow me to change or save any of the theme options
After click Download button above, you’ll get awesome-support-issue-tracking-1.1.2.zip. Normally, you have to unzip awesome-support-issue-tracking-1.1.2.zip, then find the installable sub-zip to upload to your server or your Wordpress admin area. But there are times you don’t have to do that if there is no sub-zip files inside awesome-support-issue-tracking-1.1.2.zip, e.g there is only one folder inside awesome-support-issue-tracking-1.1.2.zip.
(Discount is applied forever as long as the subscription is active)