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Developer: Awesome Support
Version: 2.1.2 report oudated
Updated: 15 January 2022
File status: Original. We don't give support or updates on this item.
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awesome support agent front end 2.1.2

The Agent Front-end add-on for Awesome Support provides a simple interface for your agents to handle basic ticket tasks on... read more
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The Agent Front-end add-on for Awesome Support provides a simple interface for your agents to handle basic ticket tasks on the front-end.  This can be useful when your agents are not your employees or are vendors and you don’t want to grant them access to all the functions of your WordPress admin agent dashboard in wp-admin.

With the Agent Front-end add-on your agent can perform the following tasks on the front-end:

  • View a list of open tickets that are assigned to them (if they’re the primary agent on the ticket)
  • Reply to tickets including adding attachments to the tickets
  • Close Tickets
  • Change the status of a ticket.
  • View a list of closed tickets that were assigned to them

Other Features

  • Place the ticket interface on any page of your site using a short-code
  • Tickets open in their own tabs which allow easy navigation between multiple tickets
  • Adopts the general style of the existing theme
  • Control which custom fields agents can view

Important Notes

Only the four basic ticketing functions mentioned above are available to agents on the front-end with this add-on.  Access to advanced functions such as canned responses, private notes, faqs etc. is not available. If agents need access to those functions you will need to allow your agents to log into the back-end of the site.

Related item support tickets

Here are support tickets that are created by the users. If you cannot find support content you need, please hit Report error button.

Hi, My membership renewed via paypal. Got the receipt and everything. Go to download an update and it says account is expired. I go to the account. It shows the

There is no files to download

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I have installed this plugin before on other sites and it worked ok. But on a new site it’s taking me directly to the License settings. I managed to create

this theme shows that it is not activated in the admin dashboard. Will not allow me to change or save any of the theme options


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How to download awesome support agent front end 2.1.2

How to install awesome support agent front end 2.1.2

After click Download button above, you’ll get Normally, you have to unzip, then find the installable sub-zip to upload to your server or your Wordpress admin area. But there are times you don’t have to do that if there is no sub-zip files inside, e.g there is only one folder inside

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