Awesome Support - Remote Tickets

Have you ever wanted to collect tickets on sites that are not
Version: 1.4.0
Updated: 24 February 2019
Status: Original
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Have you ever wanted to collect tickets on sites that are not your own site?  Or maybe you wanted to collect tickets from sub-sites on a multi-site network while maintaining one central database of tickets.  With the Remote Tickets add-on you can do exactly that.

This add-on allow you to create unlimited Javascript Widgets that can be installed on any website – these sites do not even have to be WordPress sites!  Once the widget is installed, you get a HELP button in the lower right corner of the screen.  When the user clicks that button they will be presented with a small form that collects the information required to open a new ticket.

Features

  • Create unlimited widgets/gadgets
  • Use one widget on many sites or create a new one for each site
  • Widgets can be used on your main site as well as remote sites
  • Customize the text and colors for each widget
  • Control which core fields are added to each widget (eg: you can leave out the department field but keep the priority field)
  • Enable/disable authentication – disabling authentication will automatically create a new account for new users