Infuse some Machine Learning (ML) and Artificial Intelligence (AI) into your help-desk and support operations. The current pace of AI and ML is making these technologies more accessible via SAAS platforms. In order to tap into these new capabilities we’ve created this add-on which uses these new platforms to bring direct benefits to your help-desk.
By automating the replies that are sent back to users for simple inquiries you can free up your agents time to handle the more complex tickets. You can now handle more tickets with the same number of agents! And, you can send smart automatic responses directly from your support system to your users, even when your agents are not present.
Facebook Messenger users, your website users and anyone submitting a new ticket can now get instantaneous responses to their questions.
After click Download button above, you’ll get awesome-support-smart-replies-5.0.1.zip. Normally, you have to unzip awesome-support-smart-replies-5.0.1.zip, then find the installable sub-zip to upload to your server or your Wordpress admin area. But there are times you don’t have to do that if there is no sub-zip files inside awesome-support-smart-replies-5.0.1.zip, e.g there is only one folder inside awesome-support-smart-replies-5.0.1.zip.
Favorites and requests page are moved to new places. Dismiss