Pro item

Awesome Support - Ticket Types and Templates - 1.0.0

Collections: Addons, Pro Items, Support
Developer: Awesome Support
Version: 1.0.0 report oudated
Updated 22 November 2018
File status: Original
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Item description

The Ticket Types add-on for the Awesome Support Help-desk Plugin enhances the core Ticket Types option  by allowing each Ticket Type to default the SUBJECT and DESCRIPTION fields.  Each Ticket Type can have a different default for those two fields. So, each ticket type can be configured to:

  • Automatically populate the ticket subject with its own default subject
  • Automatically populate the ticket description with its own default description
  • Optionally prevent the user from changing the ticket subject
  • Optionally prevent the user from changing the ticket description

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