Pro item

Awesome Support - Smart Agent Assignment - 2.4.2

Collections: Addons, Pro Items, Support
Developer: Awesome Support
Version: 2.4.2 report oudated
Updated 13 October 2020
File status: Original
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Item description

Do you have multiple support agents in multiple departments or that each specialize in supporting a subset of your products?  If so, then this extension is tailor-made for you!  It allows you to select from 6 different algorithms to intelligently route incoming tickets to the proper support department or personnel.



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