Pro Items

Developer: Awesome Support

Updated: 24 February 2019

File status: Original. We don't give support or updates on this item.

File name: awesome-support-guest-tickets-2.1.1.zip

awesome support guest tickets 2.1.1

This add-on allows users to enter a ticket without having an account on the system. This can help to create... read more

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This add-on allows users to enter a ticket without having an account on the system. This can help to create less friction in the support process and is suitable for a large variety of customer support organizations. The extension accepts the ticket data and automatically:

Creates an account
Creates the ticket
Logs the user out and redirects to a thank-you page

Users with email addresses that are already registered are prompted to login before creating a ticket.

Uses The Standard Ticket Login Screen

The standard ticket login screen is modified as shown in the image below – notice the Guest Log In section. Both standard users and guest users receive a similar customer experience and workflow.

Simple Configuration

The add-on is very simple to configure and requires only that you create and set a thank you page to help personalize the user experience.

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How to download awesome support guest tickets 2.1.1

How to install awesome support guest tickets 2.1.1

After click Download button above, you’ll get awesome-support-guest-tickets-2.1.1.zip. Normally, you have to unzip awesome-support-guest-tickets-2.1.1.zip, then find the installable sub-zip to upload to your server or your Wordpress admin area. But there are times you don’t have to do that if there is no sub-zip files inside awesome-support-guest-tickets-2.1.1.zip, e.g there is only one folder inside awesome-support-guest-tickets-2.1.1.zip.