Pro item

Awesome Support - Smart Ticket Submission - 1.0.1

Collections: Addons, Pro Items, Support
Developer: Awesome Support
Version: 1.0.1 report oudated
Updated 21 December 2021
File status: Original
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Item description

Have you ever wanted to make sure that your users searched through your FAQs, Documentation and other help resources before submitting a ticket? This add-on makes sure that happens.

Many tickets are opened even though the answer to the users question is already present in your documentation and FAQs. This extension makes sure those resources are utilized before a ticket is opened. By doing this, you can easily reduce your ticket volume.

 

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