Pro Items

Developer: SupportCandy

Updated: 22 February 2024

File status: Original

File name: wpsc-knowledgebase-3.0.5.zip

supportcandy knowledgebase integrations 3.0.5

Knowledgebase or Documentation saves time of your customers to asks you questions and wait for you to reply. Ultimately it... read more

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Knowledgebase or Documentation saves time of your customers to asks you questions and wait for you to reply. Ultimately it also reduces number of tickets come to you. This add-on will integrate popular Knowledgebase plugins available for WordPress. Below is list of available integrations and still counting -

Knowledgebase by PressApps
WP Knowledgebase by Maeve Lander
Helpguru Knowledgebase by HeroThemes
BasePress Knowledgebase by 8Bits in a row
BWL Knowledgebase Manager by xenioushk
Knowledge Base for Documents and FAQs by Echo Plugins
KnowledgeBase X w/ FAQ, Glossary Powered by WPBot ChatBot/HelpDesk
BetterDocs – Best Documentation & Knowledge Base Plugin by WPDeveloper

These add-ons integrated with SupportCandy so that agents can use Knowledge-base while replying to tickets. They can insert either Knowledge-base link or Knowledge-base contents to reply description just like macros or canned replies. Additionally, it adds Knowledge-base suggestion tag in macros. It compares subject words with Knowledge-base tags and suggest top 3 matched results where it has been used. You can use this while replying to ticket, in email notification etc. Specially when you use it in create ticket email notification to customer, he will see suggestions as soon as he create a ticket and might get answered before you answer.

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How to download supportcandy knowledgebase integrations 3.0.5

How to install supportcandy knowledgebase integrations 3.0.5

After click Download button above, you’ll get wpsc-knowledgebase-3.0.5.zip. Normally, you have to unzip wpsc-knowledgebase-3.0.5.zip, then find the installable sub-zip to upload to your server or your Wordpress admin area. But there are times you don’t have to do that if there is no sub-zip files inside wpsc-knowledgebase-3.0.5.zip, e.g there is only one folder inside wpsc-knowledgebase-3.0.5.zip.