Pro Items
Developer: SupportCandy
Version: 3.1.0 report oudated
Updated: 23 April 2024
File status: Original
File name: wpsc-sla-3.1.0.zip

supportcandy service level agreement sla 3.1.0

SLA (Service Level Agreement) adds ability to keep track of ticket timing set in SLA Policies. You can set SLA... read more
0 users like this.
You don't have a valid membership to download this item. Purchase one here.

Other items in collection

Email Piping adds ability to import emails directly to your ticket system so that client

You may have customers which is an organisation or company and requires multiple people to

Have you ever wanted that ticket should be automatically created every X days/months for tasks?

This add-on will integrate Gravity Forms with SupportCandy. Now you have an option to create

Want to provide an easy way to calculate the time spent on an individual ticket?

Hang on. We're loading...

More items you'd like to see

WPBakery Page Builder (Visual Composer) Clipboard allows you to copy/cut and paste single content elements

Sell access to sites within a multisite network.

integrate Gravity Forms with Highrise, a flexible contact management tool

Hang on. We're loading...
SLA (Service Level Agreement) adds ability to keep track of ticket timing set in SLA Policies. You can set SLA policies in settings with conditions and time. Whenever there is any activity in ticket e.g. create ticket, change status, reply ticket, etc. SLA policies are checked for it and adds first matched policy time to it. You can add it in your ticket list. By setting it default orderby in ticket list setting, you do not need to order it manually every time to check overdue tickets. This way, you can take actions on ticket as per SLA timings and keep your customers happy. There is setting available to change color of within SLA and overdue timings in ticket list. You can re-order policies so that important policy get priority to execute. Only first matched policy will get executed for the ticket.

Related item support tickets

Here are public support requests that are related to this item
No related request was found.

Still need support on this item?

Please be noted that we only give support on item installation/activation and NOT item usage.
Please Login first before using the form.

Is this item outdated?

Inform us about the new version available. We'll update accordingly asap.
Please Login first before using the form.

Why choosing GPL Coffee?

How to download supportcandy service level agreement sla 3.1.0

How to install supportcandy service level agreement sla 3.1.0

After click Download button above, you’ll get wpsc-sla-3.1.0.zip. Normally, you have to unzip wpsc-sla-3.1.0.zip, then find the installable sub-zip to upload to your server or your Wordpress admin area. But there are times you don’t have to do that if there is no sub-zip files inside wpsc-sla-3.1.0.zip, e.g there is only one folder inside wpsc-sla-3.1.0.zip.

Black Friday ultimate deal

Enjoy up to 50% off our packs.

(Discount is applied forever as long as the subscription is active)