Pro Items

Developer: Awesome Support

Updated: 24 February 2019

File status: Original. We don't give support or updates on this item.

File name: awesome-support-report-widgets-2.0.4.zip

awesome support report widgets 2.0.4

Successful businesses run on data. So how would you like to see an immediate data snapshot of your support operations... read more

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Successful businesses run on data. So how would you like to see an immediate data snapshot of your support operations as soon as you log into your WordPress administration area? With this add-on you can get that snapshot! Take a look at the wealth of data you can access when you log into your WordPress Admin Dashboard:

Widgets

Key data widgets include:

Open and closed tickets count
Open tickets by status
Most recent tickets
Open tickets by status chart summary
Open tickets by agent chart summary
Open tickets by product chart summary
Open tickets by department chart summary
Open tickets by priority chart summary
Open tickets by channel chart summary
Open tickets by agent and ticket age
Open tickets by product and ticket age
Open tickets by department and ticket age
Open tickets by priority and ticket age
Open tickets by channel and ticket age
Closed tickets by ticket age
Closed tickets by agent and ticket age
Closed tickets by product and ticket age

Configuration Options Galore

Each chart widget can be configure to control:

The type of chart
The colors used
Font sizes, Visibility of axis and much more

You have THREE full tabs of options available!

Control And Security

Of course you would want to be able to control the placement, layout, maybe decide if a widget can be viewed. We provide options to permanently disable each widget. And, to temporarily disable any one or more of them WordPress makes this easy for – you can use the normal WordPress Admin controls to add or remove widgets as well as move them around to create a layout that works for you! And, the data shown to agents generally correspond to the access they are granted to tickets. So start making smarter data driven decisions about your support operations today – get the Awesome Support Report Widgets add-on!

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