The Super Fast, most versatile and feature-rich support plugin for WordPress
Your Self Hosted Customer Support Solution in WordPress
Fluent Support is the best and complete feature-rich customer support ticketing system solution. It is also the simplest and fastest Support Ticketing Plugin on WordPress. Manage your customer queries from different channels like contact form, support ticketing form, email or from remote website. (Yes, It’s Free!)
Along with managing tickets, you can assign multiple customer agents with appropriate permission levels. Get in details reports about your customers, agents and productive your overall customer support desk. From the ticket view, you can see the 360-degree view of your customer like their previous tickets, address, purchase history, membership levels etc. You can do more when you have all the data about a customer along with their query.
Fluent Support is a self-hosted support ticketing system with unlimited tickets, support agents, users, products, tags, channels, You name it! There has no limitations as you own your own system and data.
FEATURES – Every Online Business Needs
All-in-One Customer Support Solution
With Fluent Support, you can centralize all of your customer queries and respond, track them efficiently. You can also keep your customer’s additional data, notes and track their overall stats.
- Multi-Channel Support Ticketing System
- Super fast and rich filter based ticket management
- Track waiting times for your overall tickets
Customer Portal
Your customer can open a ticket from your website or using your site’s contact form. All the tickets can be viewed by the customer when they login to your site. For the public users, they can respond a ticket by using unique signed secure link so you can serve both public users and logged in users.
Ticket Segmentation and Reporting
- Ability to segment tickets by product
- Customer can set the priority
- Admin/Support Agent can set the priority of a ticket for their own
- Adding note for internal use for a ticket
- Get detailed reports of your support agents and customers
Built-in Productivity Tools
- Send response to multiple tickets at once. Very useful for similar queries
- Close tickets by filtering or tickets which are older than 20 days (as an example).
- Quickly edit a customer’s info from ticket page or add a note for later usage.
Build for Speed & Productivity
Fluent Support has been built to save time and make your customer support experience more pleasant. Fluent Support is built on top of VueJS & REST API as a Single Page Application. For each page transition, it does not load the full page. It’s just fetch the required data over AJAX and load your UI instantly. It’s like magic (Thanks to VueJS and REST API). We also made the UX super friendly, easy and super simple so you don’t need a learning curve for getting started.
Fully GDPR Ready
Fluent Support is a self-hosted WordPress plugin. You own your data, and no external SAAS connection is required to run your Support system with Fluent Support.
Modern. Powerful. Super Fast
- Build with VueJS and REST API as a Single-page Application
- Super fast and lean interface so anyone can use it without any learning curve
- Super awesome Dashboard with charts, graphs, essential data points to show your overall support quality.
- Separate DB Tables, and it’s does not affect your WordPress page speed
SEAMLESS INTEGRATIONS & Features (Pro)
Fluent Support features and integrations that will help your business –
First Class integrations with WooCommerce & EDD:
- Let your customers open support ticket against an order so you know exactly what they are talking about.
- Let your customers select a store product for the query.
- View your customer’s orders and purchase history from a ticket view.
Integrations with Your Membership Plugin
Do you have a membership site with Restrict Content Pro / Paid Membership Pro / Wishlist Member then we got your covered.
When you view your member’s ticket you can see all the details of your member’s membership information so it’s super easy for you to give support to your customer.
Make your Learning Management System more interesting
If you have a LMS site running on LearnDash / LifterLMS / TutorLMS then Fluent Support is a perfect solution for you. With the core integration with your LMS system data, you can view all the details about your student when supporting your students.
Core BuddyPress / BuddyBoss Support
With BuddyPress / BuddyPress integration, you can get detailed overview about your community member from the same page of your custom ticket overview. So you can respond with the right message always!
Automate Smartly and Do More in Less Time
With the powerful Workflow and Saved Replied feature (pro) you can automatically send replies, add internal notes, set priority, assign appropriate support agent, etc on customer’s query event.
With the manual workflow, you can create a set of tasks and run those tasks on the selected filtered tickets. So you can automate multiple tickets and on a single click.
