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Membership was renewed and charged but says expired in 1970?

Hi,
My membership renewed via paypal. Got the receipt and everything. Go to download an update and it says account is expired. I go to the account. It shows the transaction from today, that it was charged and then says it was cancelled and changed to expired even though it’s a 6 month subscription and the payment went through. The date of expiration shows the year 1970.
Not sure if there is a glitch in the system. But I don’t want a refund just for the subscription to remain active, not be canceled, and for my account to be shown as active again.
Thanks 🙂

This item was upvoted 2 time(s).
2 old comments
Julia Duquette says:
December 9, 2023 at 5:50 am

Also just checked and paypal's subscription shows as still active with the next payment coming out Jun 8 2024. So the subscription wasn't canceled there. Definitely a glitch of some kind on the site when the payment went through not correctly updating my account. Love the site and have never had any issues with membership before, just hoping that this will be solved quickly so I can update my site.
Thanks

Julia Duquette says:
December 12, 2023 at 6:25 am

At this point I'd just like you to process my refund. I get not being on top of some of the plugin support given the type of site. But leaving things around payment not getting handled is pretty iffy to say the least. Sorry to have to go elsewhere. I did hit the refund request button for the order since you did charge me and I have not gotten my access back still. And didn't even have a day of it since you canceled it before the payment went through. I'd highly appreciate you just process the refund. Thank you.

5 custom comment(s)
Ian Delathin says:
February 16, 2024 at 11:21 am

Hi Julia, sorry about the late response. Our staffing has been in trouble for a while. Dave, our main staff, has been in miscommunication hence the user request blocking. If you need a free 12 month geek pack, just reply to this thread and I'll send the coupon to you. Thanks for your patience.

Julia Duquette says:
March 5, 2024 at 3:16 am

Glad you've gotten things figured out now! Though I imagine you're coming back to a mess. I'd take the coupon, thank you for the offer! This is my favorite site for plugins and I'd be happy to come back!
Thank you

Ian Delathin says:
March 5, 2024 at 12:22 pm

Here you go: CUSTOMFREE. Just redeem this code in checkout page with your account logged in.
Thanks again.

Julia Duquette says:
March 8, 2024 at 5:40 am

I used the coupon and it took me to paypal I went through that, it said successful and redirected. But the account says pending payment....It's already gone through paypal and it created a subscription there. I don't want to go through again and have two created. I'm guessing the amount being $0 might be throwing off the system.

Julia Duquette says:
March 14, 2024 at 2:33 am

I canceled the pending transaction, because it never went through and removed the paypal payment method and subscription.
I really wanted to keep supporting you but whatever you have going on with the customer service needs to be fixed. The coupon was a nice offer but might want to make sure they work next time before sending to a customer that already had massive issues with service.
Thank you anyway. I hope you get things squared away.

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