The refund decision is made by us. We’ll consider each of the cases. But generally, you should thoroughly consider if you want to use our service or not. We’re providing you thousands of items at a very low price, so don’t ask for a refund just because one single item doesn’t work the way you want.
We’ll issue the refund via PayPal. You don’t need to request for a refund in PayPal, just ask for a refund using our contact form.