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With YITH Live Chat, users can make their questions and solve their doubts immediately, erasing all those dead times of the search or the request for information and the real purchase of the product.
It is just like being in a real store: with the chat, users will have a direct contact with the salesperson, establishing a trusting relation and persuading them to come back as there will always be someone for them, ready to listen and help.
This is why YITH Live Chat is the best way to nullify the indecisions of your users and convince them to buy straight away.
This plugin owes its effectiveness to the fact that it’s simple and easy to access: you will have the chance to decide where the chat is going to be displayed, assign specific roles to operators that will be able to talk to your customers thanks to a simple and clean instant messaging system which will help them keep a prompt communication with customers. Customers are going to be displayed a simple form that will direct them to the live chat as soon as they entered their personal data such as their email address, starting the communication with the operator right away.
What if there’s no operator online? Customers will be able to use the form to send offline messages directly to your own email address, which will make them feel cared for and not abandoned to their own purchases.
- Save the messages of the conversations
- Receive messages when there are no operators
- RECEIVE OFFLINE MESSAGES WITH BUSY OPERATORS
- Manage even more conversations than before
- Create a copy of the conversation
- Let users evaluate your operators
- Customize the interface
- View the duration of the conversation
- Offer a chat service even to mobile users
- Set the privileges of your operators
- ACTIVATE THE CHAT WHEN OPERATORS ARE ONLINE
- BENEFIT FROM THE COMPATIBILITY WITH MULTI VENDOR
- Speed up answer time
- Enable chat in some pages only
- Start the chat window automatically
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