Have you ever got in a situation that your customer didn’t bother getting back to your replies? You may wish to remind them about the ticket are waiting for their reply. If the customer does not get back even after a reminder, close the ticket after x number of days!
This is a common thing in the support industry. This add-on is a solution to this problem.
It gives you full control over warning email, number of days of inactivity to close tickets automatically.