Pro item
Developer: Awesome Support
Version: 2.1.1 report oudated
Updated: 07 August 2020
File status: Original. We don't give support or updates on this item.
File name: awesome-support-time-tracking-2.1.1.zip

awesome support time tracking invoicing 2.1.1

Integrated time tracking and invoicing - there's nothing else like it! read more
0 users like this.
You don't have a valid membership to download this item. Purchase one here.

Other items in collection

Easily manage multiple tickets that are the result of the same underlying issue

The Agent Front-end add-on for Awesome Support provides a simple interface for your agents to

Infuse some Machine Learning (ML) and Artificial Intelligence (AI) into your help-desk and support operations.

Have you ever wanted to collect tickets on sites that are not your own site?

The easiest way to support your customers - email!
Hang on. We're loading...

More items you'd like to see

WPBakery Page Builder (Visual Composer) Clipboard allows you to copy/cut and paste single content elements

Sell access to sites within a multisite network.

integrate Gravity Forms with Highrise, a flexible contact management tool

Hang on. We're loading...
Do you routinely bill or invoice your customers for the time spent on a ticket?  If so, you need our Time Tracking and Invoicing add-on. It allows you to track time spent on tickets at the most granular level possible while also reporting at the Client and Agent levels.  In fact, there is no other WordPress Helpdesk and Support plugin that offers such a broad array of features, functions, and flexibility combined with very tight integration into a time-and-billing module.

Benefits

  • Capture the true time spent responding to tickets with the automatic timer
  • Remove the need to use multiple systems to track tickets and time separately – do it all from one console
  • Accurately generate invoice amounts for use with your billing system
  • View reports of time spent on each ticket or spent by each agent
  • Export invoicing files for use with any client billing system
  • Capture the cost of providing support even if you don’t charge your customers for your agents time.

Features

With this add-on you can:
  • Automatically record the time spent on each reply to a ticket.  The timer starts when the ticket is open in the agent’s browser and stops when the reply button is clicked.
  • Specify a minimum amount of time for each time event (eg: 5 mins or 15 mins)
  • Set billing rates at the agent, client and ticket levels
  • Create an invoice file to be downloaded in the commonly used CSV format.
  • Configure which agents can participate in billing the clients
  • Manually enter time for each reply
  • Sort and filter time entries in a separate detailed time-log screen
  • Permit administrators to adjust time after-the-fact
  • Run 4 different time based reports:
    • The Agent Report shows the amount of time each agent has spent on tickets for the specified time period.  It is a detailed report – showing each individual time log entry for each agent.
    • The Client Report shows the time spent on each client.  It is a detailed report showing each individual time log entry
    • The Ticket Report shows the time spent on each ticket.  Every time log entry is shown for each ticket in the selected date range.
    • The invoice report shows the time spent by each agent that has not yet been invoiced
  • Run multiple timers on multiple tickets simultaneously
If your business depends on accurately tracking the time your agents spend on each ticket then this module will fill a critical need in your business operations.  Or if you would just like to capture the cost of providing support for each client then this add-on is the perfect fit.

Related item support tickets

Here are public support requests that are related to this item. If you cannot find what you need, please hit Report error button.
No related request was found.

Why choosing GPL Coffee?

How to download awesome support time tracking invoicing 2.1.1

How to install awesome support time tracking invoicing 2.1.1

After click Download button above, you’ll get awesome-support-time-tracking-2.1.1.zip. Normally, you have to unzip awesome-support-time-tracking-2.1.1.zip, then find the installable sub-zip to upload to your server or your Wordpress admin area. But there are times you don’t have to do that if there is no sub-zip files inside awesome-support-time-tracking-2.1.1.zip, e.g there is only one folder inside awesome-support-time-tracking-2.1.1.zip.

Black Friday ultimate deal

Enjoy up to 50% off our packs.

(Discount is applied forever as long as the subscription is active)