Pro item

Awesome Support - Service Level Agreements (SLA) - 1.1.2

Collections: Addons, Pro Items, Support
Developer: Awesome Support
Version: 1.1.2 report oudated
Updated 15 January 2022
File status: Original
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Item description

The Awesome Support Service Level Agreement module allows you to calculate a due date for tickets based on your contractual obligations to your customers. Each customer can have a different contractual due date and that due date can be overridden based on the priority, status or channel that the ticket arrived on.

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