Pro Items

Developer: Awesome Support

Updated: 09 June 2017

File status: Original. We don't give support or updates on this item.

File name: awesome-support-satisfaction-survey-1.0.8.zip

awesome support satisfaction survey 1.0.8

Want to make sure you are providing high quality support? Just ask your customers - this add-on makes it easy! read more

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This extension allows you to automatically collect survey responses that rate your agent’s performance on a ticket. The add-on offers four different methods to collect satisfaction ratings from your customers:

Send a survey X minutes/days after a ticket is closed. The user will click a survey link and fill out the survey form on your website.
Send a simplified survey X minutes/days after a ticket is closed. The simplified survey includes only TWO options – a “thumbs up” or “thumbs down” (good/bad). As soon as the user clicks an option in the survey email the choice will be recorded and they will be shown a “thank you” message.
View an automatic survey page after the user closes a ticket.
Include a survey link on each email that a customer receives from an agent about the ticket.

Features of this add-on include:

One-click option to close a ticket and submit a rating
Administrator-defined Rating Scale,
Administrator-defined delay before survey is sent out,
Customized list of reasons if user provides low rating,
Full control over the contents of the survey-email request,
Simple path for user to complete survey,
Extensive array of other configuration options
Option to pop up survey immediately after ticket is closed
Option to use “quick-link” thumbs-up / thumbs-down links in survey emails
Option to include click-to-close-and-rate links in agent response emails

This add-on fills in a critical gap that closes the circle in the customer service process – getting feedback on the performance of agents. If you don’t know how well your customer support process is working, you probably don’t know how many customers you are losing or gaining because of that critical business function. Use this add-on to fill in the visibility gap!

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How to download awesome support satisfaction survey 1.0.8

How to install awesome support satisfaction survey 1.0.8

After click Download button above, you’ll get awesome-support-satisfaction-survey-1.0.8.zip. Normally, you have to unzip awesome-support-satisfaction-survey-1.0.8.zip, then find the installable sub-zip to upload to your server or your Wordpress admin area. But there are times you don’t have to do that if there is no sub-zip files inside awesome-support-satisfaction-survey-1.0.8.zip, e.g there is only one folder inside awesome-support-satisfaction-survey-1.0.8.zip.